FAQs – NUA Official

1. How can I place an order?

Simply select your desired product, choose the size, and click Add to Cart → Checkout.
Fill in your details and confirm your order.

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2. What payment methods do you accept?

We currently accept:

• Cash on Delivery (COD)
  

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3. How long does delivery take?

Delivery time varies depending on your city:

• Major Cities: 3–5 working days

• Other Areas: 4–7 working days

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4. Do you offer exchange or returns?

Yes, we offer exchange in case of:

• Wrong size

• Wrong item received

• Manufacturing defect

Exchange must be requested within 2 days of receiving the order.
(If you want, I can write a full Exchange/Return Policy too.)

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5. How can I track my order?

Once your order is shipped, you will receive a tracking ID via SMS or WhatsApp.
You can track your parcel on the courier’s website.

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6. Can I change my order after placing it?

You can request changes within 4 hours of placing the order by contacting our support team.

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7. What if I receive a damaged or wrong product?

Don’t worry!
Contact us with your order number and product pictures — we will arrange an exchange.

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8. Do you restock sold-out items?

Yes, many items are restocked.
Follow us on Instagram and turn on notifications to stay updated.

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9. Are your sizes true to fit?

Yes, our sizing is standard.
However, size charts are available on product pages for guidance.