RETURNS / EXCHANGES

Returns & Exchanges Policy – NUA Official

At NUA Official, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer hassle-free exchanges under the conditions mentioned below.

1. Exchange Eligibility

We offer Exchange Only (No Refunds) in the following cases:

  • Wrong size received

  • Wrong product delivered

  • Manufacturing defect

  • Damaged item received

To be eligible, the product must be:

  • Unused

  • Unwashed

  • In its original packaging

  • With all tags attached

2. Exchange Timeframe

You must request an exchange within 2 days of receiving your order.
Requests after 2 days will not be accepted.

3. Items Not Eligible for Exchange

The following items cannot be exchanged:

  • Sale items / Discounted products

  • Used or washed items

  • Items with perfume, stains, or damage

4. Exchange Process

  1. Contact our support team via WhatsApp or Email.

  2. Share your order number and clear pictures of the item.

  3. Once approved, ship the item back to us.

  4. After inspection, we will process your exchange.

5. Shipping Costs

  • Return shipping charges are paid by the customer.

  • If you received a wrong or damaged item, then return charges are covered by NUA Official.

6. Delivery Time for Exchange Orders

Once we receive and verify the returned item, the exchange product will be shipped within 3–5 working days.

7. Cancellations

Orders can only be cancelled within 4 hours of placing the order.
Once processed for shipment, cancellation is not possible.